Shipping & Return

SHIPPING & DELIVERY POLICY

Last updated August 01, 2023


This Shipping & Delivery Policy is part of our Terms of Use ("Terms") and should be therefore read alongside our main Terms: http://surenarustamyan.com/terms.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.\


WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.

Free Shipping

We offer free Standard shipping shipping on all domestic orders.


DO YOU DELIVER INTERNATIONALLY?

We offer worldwide shipping. Free Standard shipping shipping is not valid on international orders.

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.


QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy below.


HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:

  • Email: surrealrecordsinc@gmail.com


RETURN POLICY

Last updated August 01, 2023


Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.


RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.


RETURN PROCESS

To return an item, please email customer service at surrealrecordsinc@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

Surreal Records Inc.

Attn: Returns

RMA #

10831 Roycroft St.

Unit 50

Sun ValleyCA 91352

United States


REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.


EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.


QUESTIONS

If you have any questions concerning our return policy, please contact us at:

surrealrecordsinc@gmail.com